⚠️ Important Cancellation Warning

January 15, 2025 5 min read Important Notice

Before you cancel your hAcx subscription, it's crucial to understand exactly what will happen. This page outlines all the consequences of cancellation so you can make an informed decision.

What Happens Immediately When You Cancel

As soon as you cancel your subscription, the following will occur:

🚫

Immediate Access Loss

You will lose access to ALL recordings stored on your device immediately. This includes recordings that haven't been backed up to cloud storage. Once cancelled, there's no way to retrieve these recordings.

📱

App Functionality Disabled

All premium features will be disabled immediately. This includes recording capabilities, cloud sync, transcription features, and any other paid functionality you've been using.

☁️

Cloud Sync Termination

Automatic cloud backup and sync will stop working immediately. Any recordings that were only stored locally and not manually backed up will be permanently inaccessible.

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No Automatic Recording

All automatic recording features will stop working. You won't be able to record calls, voice memos, or any other audio until you reactivate your subscription.

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No Refunds

Cancellation takes effect immediately, and you won't receive refunds for unused portions of your current billing period. If you cancel mid-month, you lose access immediately without prorated refunds.

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Support Access Limitations

Priority customer support may be limited for cancelled accounts. You may experience longer response times or reduced support options compared to active subscribers.

Essential Backup Checklist

Complete this checklist BEFORE cancelling your subscription:

📋 Pre-Cancellation Backup Checklist

Export All Recordings: Use the app's export feature to save recordings to your device or cloud storage

Sync to Cloud Storage: Ensure all recordings are uploaded to Google Drive, Dropbox, or your preferred cloud service

Download Important Files: Manually download any critical recordings you need to keep

Test Access: Verify you can access your recordings from the cloud storage or exported files

Document Settings: Note down any important app settings you may want to restore later

Alternative Options to Cancellation

Before cancelling, consider these alternatives:

💡 Better Alternatives

Pause Subscription: Temporarily pause your subscription instead of cancelling
Downgrade Plan: Switch to a lower-cost plan if available
Contact Support: Discuss billing concerns or technical issues
Annual Billing: Switch to annual billing for potential savings

If You Still Want to Cancel

If you've completed the backup checklist and still want to cancel:

⚠️ Final Warning: Once you click "Cancel Subscription" in the customer portal, there's no going back. Your recordings will be immediately inaccessible, and you'll need to pay the full subscription fee again to reactivate.

I Understand - Cancel My Subscription Contact Support Instead

Reactivating After Cancellation

If you decide to reactivate later:

Full Payment Required: You'll need to pay the full subscription fee again
No Discounts: There are no discounts for returning customers
Fresh Start: You'll start with a new billing cycle
Lost Data: Any recordings not backed up will remain inaccessible

Need Help? If you're having issues that make you want to cancel, contact our support team first. We're committed to helping you resolve problems and get the most out of your hAcx applications.

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🚨 CRITICAL WARNING 🚨